Friday, July 31, 2009

Good Weight: Top 10 Consumer Complaints

Complaints about cars, homes and credit the top concerns of consumers across America in 2008, according to a survey of state and local consumer agencies. Debt collection topped the list of the fastest growing complaints.

Following are the complaint categories that most frequently appeared in the agencies’ top ten lists. Their ranking in the top ten in 2007 is noted in parenthesis.

Top Consumer Complaints for 2008

1. Auto: (1) Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes

2. Home Improvement/Construction: (2) Shoddy work, failure to start or complete the job

3. Credit/Debt Collection: (3) Billing and fee disputes, mortgage-related fraud, credit repair, debt settlement, predatory lending, illegal or abusive collection tactics

4. Utilities: (5) Service problems, billing disputes with phone, cable, satellite, Internet, electric and gas services

5. Retail Sales: (4) False advertising, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, nondelivery

6. Services: (9) Misrepresentations, shoddy work, failure to have required licenses, failure
to perform

7. Household Goods: (6) Major appliances and furniture, problems with nondelivery,
misrepresentations, faulty repairs

8. Landlord/Tenant: (10) Unhealthy or unsafe conditions, failure to make repairs or provide
promised amenities, deposit and rent disputes, illegal eviction tactics

9. (tie) Internet Sales: (7) Misrepresentations, nondelivery in online purchases; Home
Solicitations: (8) Misrepresentations, nondelivery in door-to-door, telemarketing and
mail solicitations, do-not-call violations

10. Health Products and Services: (not in top 10 in 2007) misleading claims, failure to

The survey was conducted by the Consumer Federation of America (CFA), the National Association of Consumer Agency Administrators (NACAA) and the North American Consumer Protection Investigators (NACPI)

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